Woman feeling involved. Aged woman feeling involved in using tablet with her helpful caregiver
Client Directed Home Care Invoicing (CDHCI) is giving Alberta families more choice and control when it comes to senior care. By shifting away from traditional agency-only models and allowing families to choose their preferred care providers, CDHCI empowers seniors to remain in their homes while receiving tailored care. This ultimate guide is for families and seniors who want to understand the full CDHCI process—how it works, who qualifies, and how to navigate invoicing with confidence.
CDHCI stands for Client Directed Home Care Invoicing. It is a home care funding model in Alberta that allows eligible clients to choose an approved service provider, like Compassion Senior Care, to deliver personal support, homemaking, and respite services. The provider then bills Alberta Blue Cross directly on behalf of the client.
CDHCI is administered through Alberta Health Services (AHS). Seniors are assessed by an AHS case manager, who determines eligibility and the number of care hours approved per week. It offers a middle ground between fully government-managed care and self-managed care.
To qualify, a senior must:
While the care recipient is the official client, family members often manage the day-to-day coordination and communication with the provider. AHS allows caregivers to be involved in planning, but services must be delivered by a qualified agency.
In CDHCI, there is no reimbursement to the client. Instead, Alberta Blue Cross pays the provider directly for the services delivered.
While families do not need to create invoices themselves, providers like Compassion Senior Care use custom tools to ensure accuracy and compliance. These include care logs, time tracking systems, and documentation templates.
Many families find the AHS system confusing, especially when transitioning from agency care or private care. Policies around eligibility, care hours, and documentation are not always easy to interpret.
For families choosing the self-managed care option (not CDHCI), managing invoices and submitting claims can be overwhelming. That’s why CDHCI is a preferred alternative—when paired with a reliable provider.
Even in CDHCI, provider-prepared invoices must match AHS records. Errors in care logs, missing details, or timing discrepancies can cause payment delays.
Families unfamiliar with the invoicing process may worry about missing documentation. Professional providers take this burden off their shoulders.
CDHCI clients are not responsible for submitting their own invoices—but they are responsible for choosing a provider that does it right. That’s why many rely on experienced agencies with built-in billing systems.
Instead of navigating complex policies and keeping track of hours, families can focus on their loved one’s well-being. The provider manages everything behind the scenes.
Professional services know what AHS and Alberta Blue Cross look for in invoices. This reduces delays and ensures smooth payments.
One Calgary family found themselves overwhelmed with self-managed care. They switched to CDHCI through Compassion Senior Care, who took over care delivery and invoicing. Payments were processed on time, and the family gained peace of mind knowing everything was handled professionally.
AHS audits providers to ensure care is being delivered and billed correctly. Agencies must keep records and submit reports when requested.
Compassion Senior Care is an AHS-approved provider with deep experience in CDHCI. We understand the process, know how to manage documentation, and support both seniors and their families every step of the way.
It’s easy to begin with us:
Q1: How do I apply for CDHCI in Alberta?
Start by contacting Alberta Health Services to request a home care assessment. A case manager will guide you from there.
Q2: Can I pay a family member using CDHCI?
Under CDHCI, care must be delivered by certified aides through an approved provider. Family members are not typically paid unless they are employed by a provider.
Q3: What are the timelines for invoice processing?
Invoices submitted properly are typically processed by Alberta Blue Cross within 2–4 weeks.
Q4: Is there a limit to how much I can claim?
You can only claim services approved by your AHS case manager. Each client has a set number of funded hours.
Q5: Can I switch from agency care to CDHCI?
Yes. If you’re receiving traditional AHS-managed care, you can request to move to CDHCI and select a provider like Compassion Senior Care.
Client Directed Home Care Invoicing gives Alberta families the power to choose care that fits their lifestyle—without the administrative burden. By partnering with experienced providers like Compassion Senior Care, seniors can remain in their homes with confidence, dignity, and trusted support.
Need help with CDHCI invoicing? Contact Compassion Senior Care today for expert guidance and personalized support across Alberta.
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